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How eBay Buyer Protection works

eBay Buyer Protection for buyers

For eligible items, eBay Buyer Protection covers the purchase price plus original shipping if you don't receive an item or if it doesn't match the seller's description.

Eligible items and transactions
Most items are covered by eBay Buyer Protection. See what is and isn't covered.


You didn't receive an item
Find out what to do if you didn't receive an item.


The item doesn't match the seller's description
Find out what to do if the item doesn't match the seller's description.


Returning an item and receiving a refund
When a case is closed in your favor, you may receive a refund from the seller or eBay.

Appealing a case
If you're not happy with the outcome of a case, you have one opportunity within 45 days to appeal.

eBay Buyer Protection for sellers

We know it can be disappointing when a buyer opens a case for not receiving an item or an item that doesn’t match the listing description. Here's information to help you quickly and easily resolve problems:

My buyer didn't receive an item
Find out how to respond to a case when a buyer doesn't receive an item.


My buyer reports that an item doesn't match the listing description
Find out how to respond to a case for an item that doesn't match the listing description.


Receiving a return and refund the buyer
Learn how to receive a return and issue a refund to the buyer.


Your seller performance rating
Learn how cases can affect your seller performance.


Eligible items and transactions
Most items are covered by eBay Buyer Protection. See what is and isn't covered.


Appealing a case

If you're not happy with the outcome of a case, you have one opportunity within 45 days to appeal.

Contact Customer Support
If you're looking for more help or have a question to ask, please contact us.
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