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You're responsible for final value fees whether or not you complete a transaction with a buyer, but in a few circumstances, you may be eligible for a final value fee credit.
When to request a final value fee credit
You can request a final value fee credit when:
In these situations, you'll need to open a case in the Resolution Center. If you qualify for a final value fee credit, it will be credited to your seller account 7 to 10 days after you close the case.
You and the buyer agree to cancel a transaction
Example: As you're packing an item to ship it to the buyer, it breaks.
Important: You won't receive a final value fee credit if the buyer asks eBay to review the case.
Timing
You can cancel a transaction any time after the listing ends, up to 45 days after the sale.
Learn more about canceling a transaction.
A buyer doesn't pay for an item
Example: You sold an item, but after 2 days, the buyer still hasn't paid.
What to do:
Timing
You have between 2 and 32 days after the listing ends to open a case for an unpaid item. (If the buyer is no longer registered on eBay you don't need to wait 2 days.)
Learn more about what to do when a buyer doesn't pay.
You issue a buyer a refund
Example: A buyer opens a case in the Resolution Center, you resolve it, and issue the buyer a refund
Important: You won't receive a credit if the buyer asks eBay to review the case.
Timing:
A buyer can open a case after the estimated delivery date, or 7 days after making payment if you didn't provide an estimated delivery date.
A buyer has up to 45 days after the making payment to open a case.
Learn more about resolving transaction problems in the Resolution Center.
Automatic final value fee credits for partial refunds
Example: You may want to offer a partial refund when:
You combine shipping on items and want to offer the buyer a discount after they've paid.
An item is delayed by the shipping carrier and you'd like to offer the buyer a discount on the shipping cost.
A buyer isn't completely satisfied with an item, and you agree to offer a partial refund as a solution.
What to do:
After agreeing on an amount, refund the buyer. We'll calculate your final value fee credit based on the partial refund amount and automatically apply the credit to your account.
Important: Automatic final value fee credits for partial refunds only apply to:
Items listed on eBay.com by sellers registered in the US
Auction-style and fixed price listings
Purchases made through PayPal and refunded through PayPal
Problems resolved without eBay Buyer Protection
Final value fee credits for partial refunds are credited to your seller account within one business day.
What's the difference between a credit and a refund?
If we charge you a fee and then later return it, we'll apply it to your account as a credit. You can either leave this credit in your account and we'll apply it toward your future listing fees, or you can request a refund and we'll send you the money. You can't use credits to buy items on eBay.
