Add In-Home Installation and Assembly Services from Handy

Who are the Handy Professionals?

Handy connects you to a vast network of local top-rated professionals that have been vetted for quality, reliability, and customer satisfaction. Pros have an average of 4.7 out of 5 stars.

How can I contact Handy?

Handy customer service is available 24/7! You can reach Handy via the Handy Help Center.

I just purchased a Handy service on eBay. How do I book?

After you purchase the service through eBay.com, Handy will send you a confirmation email with a link and phone number to schedule your booking. When scheduling your project, please be sure to allow enough time to receive the product you purchased.

You will receive the contact information for your professional two days before your booking so that you can talk with them about the job if you would like to.

How do I reschedule or cancel?

You can schedule, reschedule and manage all of your booking details through the Handy app. You can also manage your account on Handy.com.

To reschedule on the web:

• Go to the bookings page on your account.
• Click the edit booking drop down.
• Select 'Reschedule Booking'
• Choose the date and time you’d like to move the booking to.
• Click the ‘Reschedule’ button.

• Tap the bookings icon on the bottom left of your screen.
• Tap into the booking you want to cancel.
• Scroll down to the reschedule booking button and tap.
• Select the date and time you’d like to move the booking to.
• Tap ‘Confirm Reschedule’ button.

How do I log into my Handy account?

You can click on the links in any of the emails we send you to log into Handy. If you forgot your Handy password or are logging into Handy for the first time, you can reset your password here.

Do I have to be home for my scheduled appointment?

You are not required to be home, but we highly recommend you are present when a pro arrives and does the job. This allows for better communication between you and the pro about the assembly or installation.

Will I need tools, or will my pro bring them?

Your professional will come with all required tools. No need for you to lift a finger, whether it’s furniture assembly, TV mounting, or installing plumbing or electrical products.

The product the Handy pro is installing or assembling must come with all parts necessary to assemble or install. For example, you should make sure to purchase the appropriate TV mount prior to a TV mounting service.

Will my professional remove old furniture?

Our furniture assembly service does not include haul or removal of old furniture.

What is the Handy Happiness Guarantee?

Your happiness is our goal. If you’re not happy, we’ll work to make it right.

Handy strives to match you with the right pro for you and your home every time. If you’re not satisfied with the quality of the service of one of your pros, let us know and we’ll work to make it right. Additionally, in the rare event of damage, Handy’s got your back. Every booking made through the Handy platform is insured.

The Handy Happiness Guarantee applies if:

• The scope of work that you were charged for was not completed to your satisfaction, or your property was damaged as a direct result of the service booked through the Handy platform
• The service was completed within the past 72 hours. For recurring services, each appointment is treated as a separate occurrence.
• Your account is in good standing without unpaid balances

When should I expect my professional to get in touch with me?

2 days before your appointment, we will provide your pro with your contact information. The pro will reach out to you via phone, email, or text before your appointment for any final details.
You don’t need to contact your pro. However, you can get in touch with them by logging into Handy.com or the Handy Apple iOS or Android app to see the pro’s contact information.

Does this assembly/ installation service include delivery, an item, or, when necessary, a mount?

This is not a delivery service. It is only an installation or assembly service. The Handy professional will bring all necessary tools to assemble, install, or mount the item. Actual items and hardware are sold separately. Customers will be required to have the items and all necessary mounts and hardware.

Does the Handy service include moving of items around my house?

Pros will not move most items, especially large, bulky items. Those items must be in the room or location you want the installation to be in.

What wall surfaces can my professional hang items like TVs, posters, frames, or mirrors on?

Items can be installed on brick, concrete, drywall, or wood.

Will my item be assembled at the time it's delivered?

You will receive an email confirmation for the purchase of your Handy assembly or installation service once you complete your checkout on eBay. To schedule an appointment for your service, simply click on the button that says “Schedule Now.” You can book any day that is convenient for you between 7am-11pm. When scheduling your project, please be sure to allow enough time to receive the product you purchased.

As always, if you need to get in touch with our team, submit a request, we'll get back to you as soon as possible.

Where can I download the Handy app?

Want to review your assembly booking information? Simply download the Handy app.

How does Handy work?

Handy is the leading platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals. From home cleaning to light fixture replacement to furniture assembly, Handy instantly matches thousands of customers every week with top-rated professionals in cities all around the world.
With a seamless 60-second booking process, secure payment and our Handy Happiness Guarantee; Handy is the easiest, most convenient way to book home services.

How are customers matched with pros?

Our platform helps connect independent service professionals with customers who are looking for a better way to book home services.
When you make a booking, we share it with the network of professionals using our platform, and they're able to claim the bookings that suit their preferences. If you find a pro you really love, you can add them to your Pro Team, so they get priority access to your bookings.

What should I do if I have a pet?

It's good practice to let your professional know in advance, because unfortunately, some people have allergies.
On your booking, you'll have the option to write a note to your pro. It's easy to edit your note in the app; just open the app and go to your Bookings tab. From there, tap the booking and click 'edit' to add a note to your pro.

Is Handy insured?

Trust, safety, and security are of utmost importance at Handy, so Handy is insured in the event that anything goes wrong. If something is awry, please don't hesitate to reach out to our customer experience team.