1 min overview

Resolving buyer issues

If you can’t resolve an issue with a buyer directly, or if you think a buyer violated one of eBay’s policies, we’re always ready to step in and help.

Quick tip
If you have an issue with an eBay buyer, the best first step is to get in touch with them directly and try to work things out. You can contact your buyer by scrolling to the bottom of this page and selecting Contact the buyer.

Read our guides below to learn how to contact a buyer, how to block a buyer, and how to report issues. 

Contacting a buyer or bidder

Find out how to get in touch with a buyer.

Blocking a buyer

Learn how to block certain members from bidding on or buying your items.

Reporting an issue with a buyer

If you’re having trouble with a buyer and believe they’re violating an eBay policy, let us know about it.

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