Information you need when appealing
If you want to appeal the decision on a case, you need to provide new, additional information to back up your appeal. This can include the following:
- Photos showing that the item doesn’t match the listing description
- Tracking details showing that the seller received the item you returned (if you bought the item for more than $750, signature confirmation is required)
- Proof that your item was delivered to the wrong address
- A copy of a police report, if applicable
For more information on how eBay protects buyers, read our eBay Money Back Guarantee policy.
Tip
When you make an appeal, we’ll review the case and any new information you provide and come back to you with a final decision. We’ll usually get back to you within 48 hours, though occasionally it can take a little longer.