Offering combined shipping

How to combine shipping fees if the buyer hasn't paid yet

If a buyer is purchasing multiple items from you, and they haven't already benefited from a shipping discount, they can select Request total from seller in their shopping cart. You can then send them an invoice with the new combined costs if you have combined invoices enabled on your account. Here's how to check:

1. On the Shipping Preferences - opens in new window or tab page, select Edit beside Allow combined payments and shipping.
2. Choose the time period during which you're willing to combine payment for purchased items and select Save.

You can then issue a combined invoice to your buyer. To do this from My eBay:

1. Go to the Orders - opens in new window or tab section.
2. Select the items you want to combine into a single invoice.
3. Add the new shipping charge.
4. From the Actions menu, select Send Invoice.

To issue a combined invoice from Seller Hub:

1. Go to Orders - opens in new window or tab.
2. Check the box beside any orders that need to be combined.
3. Select Send Invoice for any of the orders selected.

Learn more about issuing invoices and combining payments.

Tip
You can create rules to automatically offer shipping discounts to your buyers. Find out how in our Shipping discounts article.

Combining shipping fees after the buyer paid

If a buyer has already paid for shipping, you can still offer a combined shipping discount by sending a partial refund to the buyer from the Orders - opens in new window or tab tab in Seller Hub or My eBay Sold - opens in new window or tab.

Shipping combined orders

Once the buyer has completed payment, you can create a shipping label from one of the orders and upload that tracking number for all of the items in the new combined order.

What's not eligible for combined shipping?

Not all items are eligible for combined shipping. Some examples include:

• Items in the PSA Vault
• Items in PUDO (pick up, drop off) categories
• Items that require Authenticity Guarantee checks
• Items that sell for more than $250
• Items that are purchased with Best Offer
• Items in eBay Managed Shipping and some categories in eBay International Shipping

Even if an item is eligible for combined shipping, it is ultimately your decision whether to combine eligible items or offer any combined shipping discounts.

Combining shipping for eBay Live orders

Eligible shipping discounts will be automatically applied to each paid order if:

• You have already applied combined shipping rules or shipping policies to the items linked to your live event
• Your orders were placed within the window of 4 hours prior to and 8 hours following your event start time

Paid orders would include examples such as a won auction item or manually paid for Buy it Now item.