If you've enabled spendable funds on your account and noticed a transaction that you didn't authorize or don't recognize, we may be able to help resolve the issue.
Sometimes, unauthorized transactions occur when someone with access to your account uses your funds to make a purchase or initiate a transaction. If you've recently granted access to the account, or shared your password with someone, you should check if they've recently made a purchase using your funds.
Once you've checked and you're certain the purchase wasn’t made or authorized by you or anyone else with access to your account, get in touch to let us know. We’ll ask for some information about the transaction, look into it for you, and get back to you within 10 business days. If it looks like the transaction wasn't authorized, it may be eligible for reimbursement.
We know there's not always time to check every transaction in detail right away, so you can report the transaction within 60 days of the transaction date. When we're looking into it for you, we may ask for more information. If so, we'll let you know what we need and when we need it by.
Tips for securing your account
Here are some tips for securing your account if you notice a transaction you didn’t authorize or don’t recognize:
- Change your password - opens in new window or tab immediately
- Verify your contact information, shipping addresses and payment details - opens in new window or tab. If anything was changed by the person who took over your account, change it back
- Check your recent purchases, active bids - opens in new window or tab and listings to make sure they’re yours