Customer Success Professional's Handbook: How to Thrive Fastest Growing Careers
US $20.00
or Best Offer
US $19.00 with coupon code
Condition:
Brand New
A new, unread, unused book in perfect condition with no missing or damaged pages. See the seller’s listing for full details.
- Buy It NowCustomer Success Professional's Handbook: How to Thrive Fastest Growing Careers
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Shipping:
US $6.36 USPS Ground Advantage®.
Located in: Madison, Wisconsin, United States
Delivery:
Estimated between Wed, Apr 16 and Mon, Apr 21 to 43230
Returns:
30 days returns. Seller pays for return shipping.
Payments:
Special financing available. See terms and apply now- for PayPal Credit, opens in a new window or tab
Earn up to 5x points when you use your eBay Mastercard®. Learn moreabout earning points with eBay Mastercard
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:167235949797
Item specifics
- Condition
- Original Language
- English
- Country/Region of Manufacture
- United States
- ISBN
- 9781119624615
- Book Title
- Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company
- Publisher
- Wiley & Sons, Incorporated, John
- Item Length
- 9.2 in
- Publication Year
- 2020
- Format
- Hardcover
- Language
- English
- Illustrator
- Yes
- Item Height
- 1.2 in
- Genre
- Business & Economics
- Topic
- Customer Relations, Development / General, Management
- Item Weight
- 16.8 Oz
- Item Width
- 6.2 in
- Number of Pages
- 288 Pages
About this product
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1119624614
ISBN-13
9781119624615
eBay Product ID (ePID)
8038648123
Product Key Features
Book Title
Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company
Number of Pages
288 Pages
Language
English
Publication Year
2020
Topic
Customer Relations, Development / General, Management
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
1.2 in
Item Weight
16.8 Oz
Item Length
9.2 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
LCCN
2019-046555
TitleLeading
The
Synopsis
The definitive "Customer Success Manager How-To-Guide" for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession-- until now . The Customer Success Professional's Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed--from the practitioner level all the way to senior leadership. The authors--acknowledged experts in building, training, and managing Customer Success teams--offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry's most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers -- While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.
LC Classification Number
HF5386.V1445 2020
Item description from the seller
Seller feedback (1,245)
- t***h (865)- Feedback left by buyer.Past monthVerified purchaseBeautiful piece excellent seller excellent shipping , packaging. As described and value i highly recommend this seller
- 2***7 (38)- Feedback left by buyer.Past 6 monthsVerified purchaseItem was packed extremely well and shipped out less than 24 hours after I placed the order. It came exactly as described in excellent condition. I would definitely purchase from this seller again.
- o***b (123)- Feedback left by buyer.Past 6 monthsVerified purchaseVery, very well packaged! The nicest and secure packaging I've ever received an eBay product in! Quick shipping! Product was just as described! Fair Pricing!
More to explore :
- Nonfiction Success Fiction & Nonfiction Books,
- Nonfiction Success Paperbacks Books,
- Nonfiction Success Hardcovers Books,
- Nonfiction Books in English Fiction & Success,
- Fiction & Think and Grow Rich Nonfiction Books,
- Think and Grow Rich Hardcover Nonfiction Books & Magazines,
- Nonfiction Careers Fiction & Nonfiction Books,
- James Howe Fiction Paperbacks Books,
- Fiction & Think and Grow Rich Nonfiction Books in English,
- Rod & Custom Magazines
Seller feedback (1,245)
- t***h (865)- Feedback left by buyer.Past monthVerified purchaseBeautiful piece excellent seller excellent shipping , packaging. As described and value i highly recommend this seller
- 2***7 (38)- Feedback left by buyer.Past 6 monthsVerified purchaseItem was packed extremely well and shipped out less than 24 hours after I placed the order. It came exactly as described in excellent condition. I would definitely purchase from this seller again.
- o***b (123)- Feedback left by buyer.Past 6 monthsVerified purchaseVery, very well packaged! The nicest and secure packaging I've ever received an eBay product in! Quick shipping! Product was just as described! Fair Pricing!