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Telecom Audit : A Complete Cost-Reduction Strategy for Your Corporate Tel - GOOD
US $5.08
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Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections.
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eBay item number:256460583079
Item specifics
- Condition
- Brand
- Unbranded
- Book Title
- Telecom Audit : A Complete Cost-Reduction Strategy for Your Corp
- MPN
- Does not apply
- ISBN
- 9780071410540
- Subject Area
- Technology & Engineering, Business & Economics
- Publication Name
- Telecom Audit : a Complete Cost-Reduction Strategy for Your Corporate Telecommunications Bills
- Publisher
- McGraw-Hill Professional Publishing
- Item Length
- 9.1 in
- Subject
- General, Electrical, Telecommunications, Accounting / Managerial
- Publication Year
- 2003
- Series
- Professional Telecom Ser.
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 1.1 in
- Item Weight
- 24 Oz
- Item Width
- 7.3 in
- Number of Pages
- 403 Pages
About this product
Product Identifiers
Publisher
McGraw-Hill Professional Publishing
ISBN-10
0071410546
ISBN-13
9780071410540
eBay Product ID (ePID)
2423562
Product Key Features
Number of Pages
403 Pages
Publication Name
Telecom Audit : a Complete Cost-Reduction Strategy for Your Corporate Telecommunications Bills
Language
English
Subject
General, Electrical, Telecommunications, Accounting / Managerial
Publication Year
2003
Type
Textbook
Subject Area
Technology & Engineering, Business & Economics
Series
Professional Telecom Ser.
Format
Trade Paperback
Dimensions
Item Height
1.1 in
Item Weight
24 Oz
Item Length
9.1 in
Item Width
7.3 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
2003-052654
Dewey Edition
21
Reviews
Review/interview by Mitch BettsHundreds of pages of complex telecommunications bills land on the desk of some overworked IT staffer every month. And if they "look normal," they get paid. But auditors say those bills are full of mistakes that typically result in overcharges of 5% to 35%. Meanwhile, many users fail to get the best terms in their telecommunications contracts. At a time when cost reduction is king and the telecom industry is in turmoil, Mitch Betts asked Missy Sue Mastel, author of Telecom Audit (McGraw-Hill, 2003), what IT managers should do.These are tough times in the telecommunications industry. Is now a good time to renegotiate long-distance telecom contracts?Yes. You want to improve not just your rates but the terms and conditions, too. Your contracts were probably negotiated during the economic glory days, and some don't have clauses for business downturns or rightsizing or billing verification. You may be able to get more competitive rates ... but the rates aren't really where [the telecom carriers] get you. Where they get you is in fees and surcharges. Some carriers have significantly higher fees or surcharges for ordering an 800 line, for example; it may be free with one carrier and $50 a month at another.Are too many contracts left in the filing cabinet unexamined?Yes, indeed. Companies may think it's someone's job to pull the contract out and take a look at it, but given the [staff] downsizing today, there's not time to actually do it. The contract could be 90 pages. And the bills could be 1,100 pages for a $30,000-per-month customer.You should negotiate into your contract a period of review. And you should negotiate billing verification into the contract, so you're not spending an average of 18 to 21 months to get credits back for overcharges. It should be a much shorter period of time. You should expect the carrier to provide accurate billing practices and, if not, they should correct it within 30 to 60 days.And you should be reviewing your bills and comparing them to your contract terms once every quarter, if not more. Sometimes the rates and terms negotiated in the contract don't actually show up on the bill. What are some common billing mistakes? "Casual billing" is the worst. Long-distance carriers can lose track of phone numbers and instead of billing the call under the corporate contract, it falls off the contract and gets billed at astronomical rates by the local carrier. It happens to large corporate customers a lot, unfortunately. It's a billing system error.The billing systems are incredibly complex, full of interfaces and patches to deal with new features and services. Most large phone companies have computer systems that are 10 to 15 years old, and they lose track of things. The phone companies invest in patches but not in overhauling the systems.I've also heard reports that you can discontinue a service, such as a T1 line, but it can still show up on the bill.That certainly happens; it's human error if they don't properly enter the disconnect order so it shows up in the billing system. But get this: Sometimes they discontinue only one point of a two-point circuit. So you could still be charged for the other point, perhaps at an office you've closed.What are the best money-saving strategies, the low-hanging fruit?Billing increments. Any time you can reduce your billing increment, say, from one-minute billing to a six-second increment, you save about 30% on the usage portion of your bill. If you have a three-minute conversation and your rate is 5 cents a minute, you pay 15 cents. The problem is that even if you talk two minutes and one second, you're still billed for three minutes and still paying 15 cents for that call. If you're billed at six-second increments, you're only paying about 11 cents. In addition, there are about 17,000 taxes from different jurisdictions that apply to telecommunications, and the carriers have a tough tim
Illustrated
Yes
Dewey Decimal
540
Table Of Content
Foreword Preface Acknowledgments List of Telecom Acronyms Chapter 1: Introduction Chapter 2: The Black Hats and the White Hats Chapter 3: Demystifying Your Phone Bill Chapter 4: Managing Your Local Phone Bill Chapter 5: Optimizing Local Services Chapter 6: Long-Distance Auditing Chapter 7: Toll-Free Services Chapter 8: Auditing Contracts Chapter 9: Wireless Chapter 10: Taxes and Surcharges Chapter 11: Using Technology to Save Money: Access Technologies Chapter 12: Using Technology to Save Money: Transport Technologies Chapter 13: Performing a Cost-Benefit Analysis Chapter 14: International Considerations Chapter 15: Conclusion Appendix A: Common Uniform Service Order Codes Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Synopsis
Phone systems, service, data networks, and the Internet are critical pieces of any companyis communications. And most IT professionals donit understand the effects of deregulation and parallel technologies on the bottom line. Telecommunications companies have more than a 30% error rate on their billing each month. There are only about 4,000 telecom consultants in the country who do nothing but find errors on bills. The economy seems to be crying out for just this type of study. This work explores the various technologies in terms of cost and ROI, sets up some case studies to solve real communications issues, offers cheap ways to meet bandwidth requirements, looks at the players in the marketplace in terms of technology as well as cost, explains what a tariff is and how it can be made to work for you, gives a better understanding of telecom taxes, which ones are required and to what degree, and provides international strategies to manage costs of a national and global network. Reading this book will be like hiring that telecom consultant. "
LC Classification Number
HD30.335.M37 2003
Item description from the seller
Seller feedback (7,654,053)
- c***m (410)- Feedback left by buyer.Past 6 monthsVerified purchaseWOW!; I cannot believe this 4 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 06 03, Tues, Received 06/07 Sat to Hawaii using free shipping; USPS Ground Mail, Hardcover Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
- c***c (489)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent eBay seller with good communications!!! Book came as described (GOOD condition), reasonably packaged (plastic mailer bag with 3 other books), and in very good time considering free shipping (projected delivery 5/7 thru 5/12; rcvd 5/10). Have purchased multiple books from SecondSalecom, and have been quite satisfied with the quality, appearance, and value of those purchases. Will definitely check their selection for future book purchases. Thanks, SecondSalecom!
- x***l- Feedback left by buyer.Past 6 monthsVerified purchaseI had a positive experience with this seller. I did receive an incorrect item in my package, but when I reached out to the seller about the problem, they responded in a timely manner and resolved the issue. Items were packaged in a bag but arrived in good condition as described. I am very happy with the condition of the books I received. Great value. I have already placed additional orders with this seller. Thank you!
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Seller feedback (7,654,053)
- c***m (410)- Feedback left by buyer.Past 6 monthsVerified purchaseWOW!; I cannot believe this 4 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 06 03, Tues, Received 06/07 Sat to Hawaii using free shipping; USPS Ground Mail, Hardcover Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
- c***c (489)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent eBay seller with good communications!!! Book came as described (GOOD condition), reasonably packaged (plastic mailer bag with 3 other books), and in very good time considering free shipping (projected delivery 5/7 thru 5/12; rcvd 5/10). Have purchased multiple books from SecondSalecom, and have been quite satisfied with the quality, appearance, and value of those purchases. Will definitely check their selection for future book purchases. Thanks, SecondSalecom!
- x***l- Feedback left by buyer.Past 6 monthsVerified purchaseI had a positive experience with this seller. I did receive an incorrect item in my package, but when I reached out to the seller about the problem, they responded in a timely manner and resolved the issue. Items were packaged in a bag but arrived in good condition as described. I am very happy with the condition of the books I received. Great value. I have already placed additional orders with this seller. Thank you!