Customer-Focus
US $10.23
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections.
- Buy It NowCustomer-Focused Quality by Thomas Hinton: Used
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Shipping:
Free Standard Shipping.
Located in: Sparks, Nevada, United States
Delivery:
Estimated between Mon, Apr 21 and Fri, Apr 25 to 43230
Returns:
30 days returns. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
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Seller assumes all responsibility for this listing.
eBay item number:403952004598
Item specifics
- Condition
- Book Title
- Customer-Focused Quality
- Publication Date
- 1994-01-01
- Pages
- 273
- ISBN
- 9780131896307
- Subject Area
- Business & Economics
- Publication Name
- Customer-Focused Quality : What to Do on Monday Morning
- Publisher
- Prentice Hall PTR
- Item Length
- 9.3 in
- Subject
- Total Quality Management, Customer Relations
- Publication Year
- 1994
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Item Height
- 1.2 in
- Item Weight
- 21.7 Oz
- Item Width
- 6.3 in
- Number of Pages
- 288 Pages
About this product
Product Identifiers
Publisher
Prentice Hall PTR
ISBN-10
013189630X
ISBN-13
9780131896307
eBay Product ID (ePID)
2309303604
Product Key Features
Number of Pages
288 Pages
Publication Name
Customer-Focused Quality : What to Do on Monday Morning
Language
English
Subject
Total Quality Management, Customer Relations
Publication Year
1994
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Height
1.2 in
Item Weight
21.7 Oz
Item Length
9.3 in
Item Width
6.3 in
Additional Product Features
Edition Number
1
Intended Audience
College Audience
LCCN
93-028070
Dewey Edition
20
Illustrated
Yes
Dewey Decimal
658.812
Synopsis
In today's competitive global environment, companies, government agencies, and nonprofit organizations can't afford not to be quality-oriented. This guide provides all the tools you need to increase profitability, satisfy the customer, and create a reputation for excellence!
Item description from the seller
Seller feedback (500,309)
- m***u (843)- Feedback left by buyer.Past monthVerified purchaseAbsolutely delightful seller! As pictured and described, fast shipping, and great communication! Excellent packaging and a phenomenal value! This seller is an extremely valuable asset to the eBay community! A++++! ✨🥇✨
- a***a (346)- Feedback left by buyer.Past 6 monthsVerified purchaseThis hardback book is of the highest quality, has a fine appearance , arrived in perfect condition, and is an excellent value. On what I was not asked about this time, communicating with the seller would have required using email outside of the eBay system, because they do not accept eBay messages, the book was well packed in a purpose-designed cardboard box, the shipping was faster than I expected for the bound media rate, and the book was exactly as described and pictured.Tameshigiri - The History and Development of Japanese Sword Testing by Sesko (#282906424466)
- s***s (139)- Feedback left by buyer.Past yearVerified purchaseThis is an outstanding seller to deal with. Fair prices that are more than reasonable in this economy. The product is in better condition than described, a true value for my money. Packaged and shipped well shows seller has concern for the products he sells to arrive in excellent condition. The seller is friendly and communicates timely with his customers. I highly recommend this seller and would do business again anytime. Thank you!Dual! Parallel Trouble Adventures, Vol. 4: One Vision: Used (#285054122196)
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Seller feedback (500,309)
- m***u (843)- Feedback left by buyer.Past monthVerified purchaseAbsolutely delightful seller! As pictured and described, fast shipping, and great communication! Excellent packaging and a phenomenal value! This seller is an extremely valuable asset to the eBay community! A++++! ✨🥇✨
- a***a (346)- Feedback left by buyer.Past 6 monthsVerified purchaseThis hardback book is of the highest quality, has a fine appearance , arrived in perfect condition, and is an excellent value. On what I was not asked about this time, communicating with the seller would have required using email outside of the eBay system, because they do not accept eBay messages, the book was well packed in a purpose-designed cardboard box, the shipping was faster than I expected for the bound media rate, and the book was exactly as described and pictured.Tameshigiri - The History and Development of Japanese Sword Testing by Sesko (#282906424466)
- s***s (139)- Feedback left by buyer.Past yearVerified purchaseThis is an outstanding seller to deal with. Fair prices that are more than reasonable in this economy. The product is in better condition than described, a true value for my money. Packaged and shipped well shows seller has concern for the products he sells to arrive in excellent condition. The seller is friendly and communicates timely with his customers. I highly recommend this seller and would do business again anytime. Thank you!Dual! Parallel Trouble Adventures, Vol. 4: One Vision: Used (#285054122196)