This is my third DVR for my security system. Even though the cameras are the same, the quality of the picture is better than I’ve seen before. Putting that aside the service I got when I called in to do set up - mostly because I was too lazy to read directions, shame on me - was amazing. I kept telling the agent that I should be able to get it from here. Each time the agent assured me that he was fine with helping to the end. I am glad he did as he was able to give me great tips.