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Hotel Front Office Management by Natalie Gilbert (2022, Hardcover)

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Hotel Front Office Management [Hardcover]

About this product

Product Identifiers

PublisherStates Academic Press

ISBN-101639892737

ISBN-139781639892730

eBay Product ID (ePID)22057281680

Product Key Features

Number of Pages237 Pages

Publication NameHotel Front Office Management

LanguageEnglish

SubjectIndustries / Hospitality, Travel & Tourism

Publication Year2022

TypeTextbook

AuthorNatalie Gilbert

Subject AreaBusiness & Economics

FormatHardcover

Dimensions

Item Length10.9 in

Item Width8 in

Additional Product Features

Intended AudienceScholarly & Professional

SynopsisThe front office of a hotel is its communication hub which is used by the customers to solve their queries, complaints and problems. Most of the front offices are situated near the entrance of the hotel. They play a major role in building a positive image of the organization in front of the guests. Their key objective is to generate revenue by selling hotel rooms through systematic reservation methods. Some of the other responsibilities of front offices include cross selling and upselling of hotel products to increase the net profit. The important software related to hotel front office are property management systems, accounting systems and hotel computer systems. The topics included in this book on front office management are of utmost significance and bound to provide incredible insights to readers. It is compiled in such a manner, that it will provide in-depth knowledge about the theory and practice of this field. This textbook will serve as a valuable source of knowledge for those interested in this field.