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Customer-Focused Quality : What to Do on Monday Morning by Wini Schaeffer and Thomas Hinton (1994, Hardcover)

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Condition:

Like New

Author: -Tom Hinton and Wini Schaeffer. Publisher: -Prentice Hall, 1994. Condition: -As new; Fine dust jacket.

About this product

Product Identifiers

PublisherPrentice Hall PTR

ISBN-10013189630X

ISBN-139780131896307

eBay Product ID (ePID)2309303604

Product Key Features

Number of Pages288 Pages

Publication NameCustomer-Focused Quality : What to Do on Monday Morning

LanguageEnglish

SubjectTotal Quality Management, Customer Relations

Publication Year1994

TypeTextbook

AuthorWini Schaeffer, Thomas Hinton

Subject AreaBusiness & Economics

FormatHardcover

Dimensions

Item Height1.2 in

Item Weight21.7 Oz

Item Length9.3 in

Item Width6.3 in

Additional Product Features

Edition Number1

Intended AudienceCollege Audience

LCCN93-028070

Dewey Edition20

IllustratedYes

Dewey Decimal658.812

SynopsisIn today's competitive global environment, companies, government agencies, and nonprofit organizations can't afford not to be quality-oriented. This guide provides all the tools you need to increase profitability, satisfy the customer, and create a reputation for excellence!