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SUPER SERVICE: SEVEN KEYS TO DELIVERING GREAT CUSTOMER By Jeff Gee & Val Gee NEW - Picture 1 of 1

Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve It! by Val Gee and Jeff Gee (1999, Trade Paperback)

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SUPER SERVICE: SEVEN KEYS TO DELIVERING GREAT CUSTOMER SERVICE...EVEN WHEN YOU DON'T FEEL LIKE IT!...EVEN WHEN THEY DON'T DESERVE IT! By Jeff Gee & Val Gee & Jeff Gee & Val Gee **BRAND NEW**.

About this product

Product Information

Providing an inspiring pep talk for all those involved in customer service, this text explains the importance of customers, and asserts that with the right technique, serving customers can feel great.

Product Identifiers

PublisherMcGraw-Hill Companies, T.H.E.

ISBN-100070248176

ISBN-139780070248175

eBay Product ID (ePID)404832

Product Key Features

Number of Pages147 Pages

Publication NameSuper Service: Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve It!

LanguageEnglish

SubjectTraining, Business Communication / General, Customer Relations

Publication Year1999

TypeTextbook

AuthorJeff Gee, Val Gee

Subject AreaBusiness & Economics

FormatTrade Paperback

Dimensions

Item Height0.4 in

Item Weight9.6 Oz

Item Length9.1 in

Item Width7.3 in

Additional Product Features

LCCN99-039235

Dewey Edition21

Target AudienceCollege Audience

IllustratedYes

Dewey Decimal658.812

Lc Classification NumberHf5415.5.G44 1999

Table of ContentPart I: The Basics. Chapter 1: The Heart of the Matter. Chapter 2: Serving Up Your Best (Even When Feeling Your Worst). Part II: Seven Keys to Delivering Super Service. Chapter 3: Customer Service Key 1: The Right Attitude. Chapter 4: Customer Service Key 2: Understand The Customer's Needs. Chapter 5: Customer Service Key 3:Communicate Clearly. Chapter 6: Customer Service Key 4: Reach Agreement. Chapter 7: Customer Service Key 5: Check Understanding. Chapter 8: Customer Service Key 6: Take Action. Chapter 9: Customer Service Key 7: Build On Satisfaction. Part III: Advvanced Customer Service Skills. Chapter 10: How to handle an Unhappy Customer. Chapter 11: Selling Skills. Chapter 12: Telephone Skills. Chapter 13: How to Avoid Stress and Burnout.