My complaint is with shipping. I purchased this crate on May 8. The delivery information said that it would be delivered by May 15. I delayed my vacation until that date. It was not delivered until May 19. I contacted the seller and all they said was that it was not picked up by FedEx until May 13, five days after I purchased it. The seller had their money and didn’t care about shipping in a reasonable timeframe. Very poor customer service.
Reply from: apple-distribution- Feedback replied by seller apple-distribution.- Feedback replied by seller apple-distribution.
Hi Runningwithdog-
Thank you for the details and feedback. We are very passionate about our customer service and processing times as apparent in our reviews. Unfortunately our humans sometimes trip over the pups in the warehouse. We also cant control what the carriers do but we try to assist.
Please accept our apologies and visit our store in the future.
o***e (300)- Feedback left by buyer.
Past 6 months
Verified purchase
Good communication, sorted out details prior to sale. E-bike delivered as posted, though took a bit longer than expected, but all good. Thank you!!!
t***t (85)- Feedback left by buyer.
Past 6 months
Verified purchase
Item arrived pretty quickly, was well packed, and exactly as described. I would recommend this seller.
t***x (223)- Feedback left by buyer.
Past 6 months
Verified purchase
Received promptly and was exactly as described. Would absolutely purchase from this seller again
Reply from: apple-distribution- Feedback replied by seller apple-distribution.- Feedback replied by seller apple-distribution.
Thank you for the feedback!
r***r (716)- Feedback left by buyer.
Past 6 months
Verified purchase
great seller, good price, product and fast shipment, thank you!