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About us
AT bigbrands.direct WE ENDEAVOUR TO MAKE EACH AND EVERY SHOPPING EXPERIENCE THE BEST POSSIBLE FOR OUR VALUED CUSTOMERS. WE DO THIS BY ENSURING OUR CUSTOMERS GET THE BEST PRODUCTS AT THE BEST PRICE IN THE SHORTEST TIME POSSIBLE.WE STRIVE FOR 5 STAR POSITIVE FEEDBACK. IF YOU ARE HAVE BEEN HAPPY WITH YOUR SHOPPING EXPERIENCE WITH US PLEASE LEAVE 5 STAR POSITIVE FEEDBACK. THIS HELPS US TO KEEP OUR COSTS LOW AND PASS ON EVEN MORE SAVINGS TO YOU THE VALUED CUSTOMER.OPENING HOURS ARE 9.00AM-3.00PM MONDAY-FRIDAY CLOSED WEEKENDS. ORDERS PLACED FRIDAY DELIVERED MONDAY, ORDERS PLACED WEEKENDS GO OUT MONDAY, DELIVERY TUESDAY. WE ARE AN INTERNET COMPANY WE DEAL WITH ALL COMMUNICATIONS ONLINE ONLY! WE ARE UNABLE TO REPLY TO QUESTIONS OUT OF HOURS. Should you be unfortunate to experience an issue with your order, we request that you contact us so we can rectify it immediately. All returns made within 30 days. Does not affect your statutory rights. All items 1month warranty. No RETURNS AFTER 30 DAYS.
Business details
VAT number: GB 245452509Additional Information: Big Brands Direct LLP Home Farm Industry, Unit 3, Home Farm, Warrington, Olney Milton Keynes Buckinghamshire MK46 4HN United Kingdom
Seller feedback (10,873)
- 1***1 (629)- Feedback left by buyer.Past 6 monthsVerified purchasethe description was very accurate, however there could have been a few more of the thick self sticking pads. they arrived well packaged and could not beat the value as they were on a special. Thank you seller
- r***a (269)- Feedback left by buyer.Past 6 monthsVerified purchase5 star for this seller. I purchased a set of Xmas lights they was away for certain amount of time but as soon as they was home they dispatched my item. I received my item in excellent condition packed extremely well. Communication also excellent. I had to email them as soon as I received my item I was so pleased with my lights and I appreciated them going the extra mile in getting them dispatched as quickly as they did. Highly recommend this seller.
- k***d (114)- Feedback left by buyer.Past monthVerified purchaseWhilst the items did arrive in a timely manner and perfect condition I did experience lies from this company whilst trying to order these 2 beds previously at a cheaper price. They claimed as shown in the screenshot provided they were too badly damaged to sell. Lo and behold a week later they're back up at nearly 3 times the price. Deceitful company, so beware.Reply from: bigbrands.direct- Feedback replied by seller bigbrands.direct.- Feedback replied by seller bigbrands.direct.The trouble with our company is that we are a very trusted family run business and we are too honest. You bought this product the second time around because you could not buy it anywhere else as cheap brand new and have it delivered to your door the next day on time with free next day delivery in perfect condition as you said yourself in this negative review that you have gone out of your way to leave, so I do not want this removed because you are lying, I hate liars & ebay have agreed. Blocked
- r***o (531)- Feedback left by buyer.Past 6 monthsVerified purchaseGreat price, quick delivery. Well packaged. Excellent service
- p***t (1225)- Feedback left by buyer.Past 6 monthsVerified purchaseAmazing service from seller. Arrived safely and well packaged within two days!! Not used yet so can't comment further.
- t***7 (511)- Feedback left by buyer.Past 6 monthsVerified purchaseBrilliant item as described. Very good communication Value for money Thanks A****