BioSurplusNow

Seller feedback (92)

• b***e (408)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Ordered 4 new columns, which all showed wear on wrench grooves indicating use, confirmed by split peaks in chromatograms for 2 of 4. The other 2 columns ok. I spent much time troubleshooting. Columns not new but used to various extents. I proposed seller refund me so that I pay the equivalent of 2 used columns according to the price of similar used columns on ebay. Waited over a week for seller reply. Seller tried negotiating, but eventually issued the requested refund when I stood firm.

  Follow-up from: b***e- Feedback followed up by buyer.- Feedback followed up by buyer.

  Unfortunately screenshot of correspondence with seller not clear. Key points: 2/4 columns bad, other 2 ok. Columns all used to different extents. I informed seller when I begin to suspect issue while still testing, but seller no reply until I ask for refund. Seller offered return all or keep for 20% refund. I offered to return the 2 bad, and I keep the 2 ok if seller refunds so that their price is in line with that of a similar used column available on ebay. Seller no reply for over a week.

  Reply from: labsurplusnow- Feedback replied by seller labsurplusnow.- Feedback replied by seller labsurplusnow.

  We regret the misunderstanding about the column's condition and appreciate your thorough investigation. We've taken steps to review our inventory and communication processes to prevent similar issues in the future. Your input helps us improve our service and product quality.Thanks

  
• h***m (388)- Feedback left by buyer.

  Past month

  Verified purchase

  Good communication, got pump to me in a timely manner... thanks
• i***l (7590)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Great transaction, Thank you!
• 6***6 (11)- Feedback left by buyer.

  More than a year ago

  Verified purchase

  Es correcto todo bien el microscopio esta impecable excelente te vendedor puntual entrega muy rapida

  
• r***c (176)- Feedback left by buyer.

  More than a year ago

  Verified purchase

  This seller sells salvaged items without telling you. What you are told is the function is unknown. They hide the salvage label until you receive the item and find it's not working. Be careful and good luck!

  Reply from: labsurplusnow- Feedback replied by seller labsurplusnow.- Feedback replied by seller labsurplusnow.

  The listing was clearly labeled as "Parts Only, Not Working," which indicates the item is being sold for parts and is not guaranteed to function. We do our best to accurately describe condition and functionality in listings, but understand there can sometimes be miscommunications. I would have been happy to work with you on reimbursement. In the future, please feel free to reach out to us directly if you have any issues, so we can try to find a resolution.
• o***o (825)- Feedback left by buyer.

  More than a year ago

  Verified purchase

  Good seller. Thanks for good packing & fast shipping!