Good communication. Terrible packaging.. new cylinder was shipped in a large box which is fine but the seller used plastic air packs which were pretty much flat because of the sharp edges that cut them so the cylinder was being banged around in the box during transport and it poked a hole through the box ( seller seen the pictures via message) I don't know how it survived but it did.. sleeve skirts didn't get cracked.. took it to a local machine shop which charged me but I did it for me.