Le Luxe Co

Seller feedback (2,211)

• o***o (56)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Seller gave an appreciated discount on the new pillow. Since shipping was $20 that help offset the cost a bit. Packing was well done. Shipping was immediate. Received before the Holidays. Items is as described with feather down, wool cover. The pillow was properly packed in a protective plastic bag so no damage. I love the RL Tartan Bear! If Le Luxe Co gets another please alert me Would definitely buy from this vendor again. Thank you!
• 5***d (2)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  I reached out to the seller to let them know that they were dishonest in the description. They took no responsibility. They said it was NWT, brand new in perfect condition. The purse was packaged very well so the damage was not due to shipping. There is a kink in the strap and a dent taken out of the leather. This is a gift so it's disappointing that they did not mention this in the description. I would be wary of this seller using stock photos of items and deceiving buyers of cosmetic issues.

  Follow-up from: 5***d- Feedback followed up by buyer.- Feedback followed up by buyer.

  Follow up*** the seller did say "apologize that the item did not meet your expectations. While I cannot offer an additional discount due to the already deeply discounted price, I’d like to make things right for you." Meaning I could return it for free. Then later said that they would refund the shipping cost.

  Reply from: leluxeco- Feedback replied by seller leluxeco.- Feedback replied by seller leluxeco.

  Thank you for sharing your perspective. I sincerely apologize for any disappointment caused by this transaction..I take customer satisfaction seriously and made efforts to address your concerns by offering multiple resolutions, including a free return for a full refund, a refund of the shipping cost, and an apology for any oversight in the description. It’s always my goal to accurately describe all items and ensure they arrive as expected.

  
• 7***4- Feedback left by buyer.

  Past 6 months

  Verified purchase

  This was an excellent transaction. I recommend this seller. The item was very well packaged and arrived in perfect condition. It is exactly as described.
• a***o (319)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Great socks. Great communication. Very nice shipping box. The packaging is not something that makes much of an impression on me, but the tidy, unusual box is nice! I'll try out these socks and order more from this seller - highly recommended.
• b***n (28)- Feedback left by buyer.

  Past month

  Verified purchase

  The shipping and packaging was great! The item was exactly as described and 1/2 off retail…what more can you ask for?!?! Would definitely recommend this seller!
• 6***6 (2508)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Thank you for the great transaction & super-fast shipping! As described & item packaged well. A+++