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Roborock Official Store

Roborock Official Store

31K items sold
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Roborock Robot Vacuum Cleaner

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Roborock Robot Vacuum Cleaner

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  • About us

    Founded in July 2014, Beijing Roborock Technology Co., Ltd. (Roborock) specializes in the research, development, and production of products that make peoples lives more comfortable. We design our range of robot vacuums, and our cordless stick vacuum to work so effectively that people are empowered to spend more time on the things they love and less time on chores.

    Roborock is headquartered in Beijing, with R&D and branch offices in Shanghai and Shenzhen where our engineers, designers, scientists, and manufacturing experts collaborate closely throughout development and testing. Our international office in Hong Kong is home to our global team and staffed with people from across the globe.

    Our team comes from a number of the world’s most respected brands. We have diverse educational background and experience in different fields, including algorithm development, electronic engineering, mechanical structure design, and manufacturing.
    Location: Hong KongMember since: Jan 26, 2021Seller: roborock_official_store
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About us

Founded in July 2014, Beijing Roborock Technology Co., Ltd. (Roborock) specializes in the research, development, and production of products that make peoples lives more comfortable. We design our range of robot vacuums, and our cordless stick vacuum to work so effectively that people are empowered to spend more time on the things they love and less time on chores.

Roborock is headquartered in Beijing, with R&D and branch offices in Shanghai and Shenzhen where our engineers, designers, scientists, and manufacturing experts collaborate closely throughout development and testing. Our international office in Hong Kong is home to our global team and staffed with people from across the globe.

Our team comes from a number of the world’s most respected brands. We have diverse educational background and experience in different fields, including algorithm development, electronic engineering, mechanical structure design, and manufacturing.
Location: Hong KongMember since: Jan 26, 2021Seller: roborock_official_store
Top Rated SellerRoborock Official Store is one of eBay's most reputable sellers. Consistently delivers outstanding customer service Learn more

Feedback ratings

Last 12 months

Positive883- positive feedback in last 12 months
Neutral6- neutral feedback in last 12 months
Negative18- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable shipping cost
5.0
Shipping speed
5.0
Communication
5.0

Seller feedback (3,262)

  • 4***a (166)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Great eBay seller! The item arrived quickly, was well-packaged, and exactly as described. Communication was clear and professional throughout the transaction. Highly recommend! (You're going to see this twice I bought two)
  • c***e (879)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    The seller was fantastic! The item arrived quickly, was well-packaged, and exactly as described. Communication was smooth and professional throughout. I’m very pleased with my purchase and would definitely buy from this seller again. Highly recommended!
  • b***k (229)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Ordered on 12/25, the listing for the $399 refurb Q8+ vac says delivery would be Dec 28-Jan 1. Needed for Jan 3rd birthday present. On 12/26, they created a UPS label. As of 1/2, 8 days later, UPS still doesn’t even have the item. Seller messages me back sporadically saying “it will ship soon” and “if you don’t have it by X day we’ll give you a $15 coupon.” Not responding to my requests to cancel it. If this is good business to you, go ahead and buy from them.
    Reply from: roborock_official_store- Feedback replied by seller roborock_official_store.- Feedback replied by seller roborock_official_store.
    We are sorry for the problem you encountered, we will forward your issue to our related department to prevent this issue in the future and we have refunded this order to you, sorry
  • l***e (637)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Ir was a great buying experience, good over all condition and quality, nice looking and over all value. Well packaged, fast shipping and matched that it was described.
  • a***0 (136)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Great customer service - Roborock provided a small refund as a price match to a campaign later in the month. Everyone wins as it saves shipping fees and trucks on the road. Quality was as new condition.
  • 9***9 (119)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Item received as described and in excellent condition. Wouldn't know it was refurbished, no dust or dirt. Competitive price and friendly responsive seller.
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