utopia_online_store

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About us

We’re an Aussie team taking on the big retailers, helping Aussies save hundreds of dollars on home and lifestyle products by cutting out the expensive middlemen and going directly to the manufacturers.We benchmark our products against high standards, and offer before & after sales customer service, and that’s why our customers keep coming back.

Location: ChinaMember since: May 28, 2019Seller: utopia_online

Feedback ratings

Last 12 months

Positive448- positive feedback in last 12 months

Neutral15- neutral feedback in last 12 months

Negative11- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description

4.9

Reasonable shipping cost

4.9

Shipping speed

4.9

Communication

5.0

Seller feedback (1,485)

9***a (626)- Feedback left by buyer.
Past 6 months
Verified purchase
A1 seller. Good communication. Product arrived in two deliveries with no issues. And product itself is good value.
8***5 (154)- Feedback left by buyer.
Past 6 months
Verified purchase
Very slow on responding to communication .. disappointing brought a set but it was delivered in 2 separate deliveries a week + apart. Love the set though apperance A++ and happy with the quality... definitely a 2 person job building them. Certainly was value for money. Packing condition on 2 delivery wasn't very good, box was falling apart thank goodness all parts still there.
n***5 (16)- Feedback left by buyer.
Past 6 months
Verified purchase
I had a great experience with ALFORDSON. One product was delivered promptly, but another was missed. Their customer service resolved it quickly, issuing a refund without any hassle. Their professionalism and prompt response were outstanding. Highly recommend for their excellent service!
b***i (284)- Feedback left by buyer.
Past 6 months
Verified purchase
There was a big shipping issue (not the seller's fault) then a small QC issue. When seller sent out replacement, they were thoughtful enough to change couriers. Great customer service, good chair.
o***n (42)- Feedback left by buyer.
Past 6 months
Verified purchase
AAA seller remote for massage missing but seller sorted it out straight away and is sending one thankyou
b***2 (1255)- Feedback left by buyer.
Past 6 months
Verified purchase
Great quality, as listed. Very accommodating seller as originally incorrectly ordered the black. Seller allowed me to cancel the black and reorder this grey colour. Excellent seller AAA+++

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