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About us
Welcome to Via-Prime Store!
We're an American company that's passionate about providing you with the best possible shopping experience. We offer high-quality products, fast shipping, and excellent customer service.
We're committed to providing you with a wide selection of products to choose from, so you're sure to find what you're looking for. We also offer a variety of shipping options to meet your needs, so you can get your items as quickly as possible.
Our customer service team is available 24/7 to answer any questions or concerns you may have. We want you to have a positive shopping experience, so we're always here to help.
If you're not completely satisfied with your purchase, you can return it for a full refund. We want you to be happy with your purchase, so we make it easy for you to shop with confidence.
We hope you enjoy shopping at Via-Prime!
Via-Prime Store!
info@via-prime.com
We're an American company that's passionate about providing you with the best possible shopping experience. We offer high-quality products, fast shipping, and excellent customer service.
We're committed to providing you with a wide selection of products to choose from, so you're sure to find what you're looking for. We also offer a variety of shipping options to meet your needs, so you can get your items as quickly as possible.
Our customer service team is available 24/7 to answer any questions or concerns you may have. We want you to have a positive shopping experience, so we're always here to help.
If you're not completely satisfied with your purchase, you can return it for a full refund. We want you to be happy with your purchase, so we make it easy for you to shop with confidence.
We hope you enjoy shopping at Via-Prime!
Via-Prime Store!
info@via-prime.com
Store policies
Shipping
Returns
Other Policies
Seller feedback (108)
- a***n (711)- Feedback left by buyer.Past 6 monthsVerified purchaseGreat Customer Service.
- t***u (68)- Feedback left by buyer.More than a year agoVerified purchaseAs soon as I posted my comment (meant for the seller & not a review (I had not yet received the product). The seller then contacted me & provided tracking. He used some off-the-wall shipping company. It took the shipping company time to pick up the product. The seller for his part did quite well and was a responsible actor in this. The product was exactly as described & the description was quite detailed. I will look to him in the future. Ebay left this option as the only way to contact him.Reply from: via-prime- Feedback replied by seller via-prime.- Feedback replied by seller via-prime.dear uselesssecurity, thanks for the detailed review. We are glad, we made everything work for you. We are happy to see you happy. Anytime, we are here to help. Regards.
- i***3 (257)- Feedback left by buyer.Past yearVerified purchaseGreat communication, fast shipping, highly recommended!Reply from: via-prime- Feedback replied by seller via-prime.- Feedback replied by seller via-prime.Dear wivan_9323, we are glad you are happy with your purchase.
- 6***s (0)- Feedback left by buyer.Past 6 monthsVerified purchaseI have not received the cat tower yet! I ordered it Feburary 2. I would like to know where it is? You have my $76.00 dollars and I don't have the cat tower. Could you please tell me where it is? Thank you.Reply from: via-prime- Feedback replied by seller via-prime.- Feedback replied by seller via-prime.We truly apologize for the delay and any frustration it caused. Unfortunately, we were unable to fulfill the order, but we have already processed your full refund. If you have any further questions or need assistance, please feel free to reach out. Thank you for your patience and understanding!
- r***o (154)- Feedback left by buyer.More than a year agoVerified purchaseThe communication is great!! I had a problem they instantly refunded me and answered every question I had with detail! When the package I ordered arrived they told me I could keep it as a gift from them!! HIGHLY recommended!! Thank you!Reply from: via-prime- Feedback replied by seller via-prime.- Feedback replied by seller via-prime.hi blakerigdon, gladly we were able to fix things and make it better for you. Anytime you will be more than welcomed! Regards.
- m***r (82)- Feedback left by buyer.Past 6 monthsVerified purchasenever arrivedReply from: via-prime- Feedback replied by seller via-prime.- Feedback replied by seller via-prime.We sincerely apologize for the inconvenience. Unfortunately, we were out of stock at the time, and your order could not be fulfilled. A full refund has already been issued. If there’s anything else we can do for you, please let us know. Thank you for your understanding!