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Reviews (1)
Aug 07, 2016
Frustrating to Set up
6 of 9 found this helpful I had a very difficult time setting up this Surge!! After I took it out of the package, I clicked on the home button, and the screen display said "configuration" and showed the Fitbit web site. It would not go past this screen, no matter which button I pushed or whether I plugged the Surge into the charger. I went to the Fitbit site and figured out how to dowload Fitbit Connect to my computer (my mobile devices are too basic to support Connect), as well as how to set up my Fitbit account. I had plugged the dongle into my computer's USB port, and figured out how to sync the device to the computer, but the screen on the Fitbit I previously described would not go away. I tried several methods to clear this - I reset up the device, went through the Help screens, plugged in the charger as well as unplugged it, uninstalled Connect and reinstalled it. Several times my device would have a failure with syncing with my computer (which by the way operates under Windows 7). I finally contacted Fitbit Customer Support by phone. This was a 52 minute call with a support technician who I had a hard time understanding. We finally figured out that there was a software update that my Surge needed, and the only way to get to that download was by setting up my Fitbit as if it was a new device. This option was available through the Main Menu, which was accessible only by clicking on the Connect icon near my computer's time display in the lower right corner of the screen. The download did take the 5 minutes or so as stated on screen, and this time the update did not disconnect or have an error. A key was keeping my tracker very close to the dongle plugged into the USB port. After the update finished, the clock function showed on screen and all was well.
In my opinion, Fitbit should not be sending out devices that are not current with updates.