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maplegroupusa (19355)- Feedback left by buyer.
Past year
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Good buyer, prompt payment, valued customer, highly recommended.
Quite a bit of interaction with Comcats before I got it to work
Once installed and operational gateway works fine. But I had to go through quite an ordeal before that happened.
1. When I first connected modem it would not work.
2. Contacting Comcast and providing them with MAC addresses got me to the point that the modem had been discarded and destroyed. Support told me to bring device to store.
3. Brought device to store. after some back and forth (the initially thought modem was stolen but admitted that some of their branded modems are sold to re-sellers. They entered trouble ticket and told me I would get call.
4. Received such call 4 days later telling me that modem had been added to my account.
5. Connected modem but still would not work. a long call to technical support had them reset and configure first modem, then telephone part.
So after many hurs and a trip to store modem now works. I happen to be an expert on cable industry so I was happy to go through this process. However, this is not for a beginner!