I am on the phone a lot for work, and I was getting bad neck aches from holding the phone between my head and my shoulder for long periods of time. Now that I have the headset, the neck aches are gone, and I am free to do more things while on the phone. The quality is excellent, in fact, it is so clear that I can turn my volume way down and still hear great! I would highly recommend this to anyone tired of holding their phone between their ear and should and anyone with neck or back problems that talks on the phone a lot!