specializing in high quality/lightly used goods that are found in our local storage unit auctions. # PremiumPicks Return and Cancellation Policy
## Purpose Statement The purpose of this Return and Cancellation Policy is to clarify the conditions under which customers may cancel orders and to outline the absence of a return option. At PremiumPicks, we are committed to providing our customers with clear information and an exceptional shopping experience. This policy aims to ensure transparency and understanding of our procedures regarding order cancellations and returns.
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## 1. Scope This policy applies to all customers of PremiumPicks who place orders for products through our online platform. It specifically pertains to the processes and guidelines surrounding order cancellations and the absence of product returns.
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## 2. Policy Guidelines and Requirements
### 2.1 No Returns - **Non-Returnable Items**: All sales are final. Customers should carefully review the product descriptions and specifications prior to making a purchase. Once an order is confirmed and payment processed, no returns will be accepted.
### 2.2 Order Cancellations - **Cancellation Fee**: Should a customer wish to cancel an order, a cancellation fee of $10 will be applied. This fee will be deducted from any credited amount.
- **Contact Information**: Customers can reach our customer service via our ebay store.
### 2.3 Customer Responsibility - **Pre-Purchase Research**: Customers are advised to thoroughly read product descriptions and conduct relevant research to ensure that the item meets their expectations and requirements before completing their purchase.
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## 3. Definitions
- **Order Cancellation**: The act of requesting to terminate an order after it has been submitted but before it has been shipped. - **Cancellation Fee**: A predetermined fee of $10 to be charged to the customer when they cancel their order. - **Final Sale**: A transaction in which the customer is unable to return the purchased item for any reason.
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## 4. Procedures and Processes
### 4.1 Cancelling an Order 1. Customer contacts PremiumPicks customer service within 24 hours of order placement. 2. Customer service verifies the order details and identifies the cancellation request. 3. Upon verification, a cancellation notice is issued, and the $10 cancellation fee is assessed. 4. The remaining amount (if applicable) is processed and credited back to the customer’s original payment method.
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## 5. Compliance Requirements and Consequences of Non-Compliance
Compliance with this policy is mandatory for all customers. Failure to adhere to the guidelines may result in: - Inability to cancel orders beyond the specified timeframe. - Financial implications due to the cancellation fee.
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## 6. Disclaimers and Legal Considerations
- **Limitation of Liability**: PremiumPicks is not liable for any damages resulting from the cancellation of orders or the inability to return items. Customers assume full responsibility for making informed purchase decisions. - **Policy Changes**: PremiumPicks reserves the right to amend this policy at any time. Customers will be notified of any significant changes via our website.
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## 7. Company Culture At PremiumPicks, we pride ourselves on being a small business dedicated to excellent customer service. We value our customers and encourage open communication to ensure satisfaction with your purchasing experience. We appreciate your understanding and cooperation with our policies.
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## Approval and Revision Information **Effective Date**: [1/23/25] **Last Revised**: [1/23/25] **Approved by**: [Jon Girard/Owner]
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By following these guidelines, PremiumPicks aims to provide a clear, consistent, and fair purchasing experience for our customers. Thank you for choosing PremiumPicks; we look forward to serving you!
Location:Â United StatesMember since:Â Nov 19, 2024