I had symptoms that my primary invoice printer was begining to fail. I found a few on ebay. This one was claimed to be "new in the box". The model appealed to me because I had been pleased with the past proformance of this same model. I was happy to get it at a fair price and it came in time to replace my old one however it was missing the dust cover. I was able to transfer the old one to the new one and therefor resolve the problem. I was gratefull they offered some compensation. I thanked them for the offer but refused.