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Reviews (1)
Jan 23, 2021
Good on paper - not so much IRL - but good customer support
1 of 2 found this helpful I wanted to like these headphones. Unfortunately, as mentioned in other review, after a few months, the left ear stopped functioning. Also, suddenly, they (well, "it", I guess, since only the right ear worked) started capturing bluetooth audio from my phone even when stowed in their charging case. That is super irritating and resulted in randomly lost phone calls until I finally figured it out and "forgot" the device in my iOS Bluetooth settings.
While they worked, the audio was fine, battery life was good. The pass through audio mode is atrocious. It just picks up the loudest, highest frequency noises and passes them to your ears. That feature looks good on paper, but, not so much.
Also, without a way to turn them on or off, without putting them in the charging case, it was awkward to transition away from using them. I had to keep the case handy to easily disconnect from the phone.
Tap gestures are bit clunky. You have to learn to tap them just hard enough and the right number of times to get the desired function.
Update: I reached out to JLabs Warranty Support. They asked for proof of destruction of the headphones (it sort of hurts to smash them up), and once provided, they gave me a store credit on their online store. Legit commitment to customer satisfaction. I added a star in recognition of the good support.