Shipping

eBay International Shipping is a new shipping service that removes many of the challenges, complexities, and fees associated with international shipping for US sellers. And the best part—we’ll handle customs clearance, tracking, and post-transaction requests—at no extra cost to you. 

Sellers will be enrolled in phases over the next 12 months. You’ll be notified via email and Seller Hub when you’re eligible.

If you’re currently using the Global Shipping Program, you will be automatically enrolled and your listings will default to eBay International Shipping. If you ship with another international shipping service such as eBay International Standard Delivery, you will need to update your current listings to take advantage of eBay International Shipping benefits. Click here for instructions on updating individual listings or bulk listings.

Your final value fee is based on the final price of the item, shipping charges to the US Shipping Hub, and any other amounts you may charge the buyer. Sales tax, international shipping cost, and import charges are not included. Refer to our standard eBay selling fees for more information.

There are no additional fees to use eBay International Shipping beyond the standard eBay selling fees. The eBay international fee does not apply to eBay International Shipping transactions.

You’ll receive an email when your item is sold. You can create a shipping label on eBay, or create your own. 

If you create a shipping label on eBay, it will automatically include the address of a shipping hub and the reference number. Tracking information will automatically be uploaded to My eBay.

If you create your own shipping label, remember to include the reference number and add the tracking number. You can find the reference number on the Order Details page along with the buyer’s name and the address of the shipping hub.

Yes. If you purchase USPS insurance or signature confirmation for your item, it protects you against any loss or damage to the package only until it reaches the shipping hub. You’re responsible for getting the package safely to the shipping hub, but if the item is lost or damaged during international shipping, we’ve got your back. 

We will track the movement of your package to the shipping hub and then to your buyer. You can find tracking details on the Order Details page.

There will be two tracking numbers for your shipment. The first tracking number will be the domestic tracking number for the shipment to the shipping hub. The second tracking number is the international shipment to your buyer.

When you upload tracking information, we notify the buyer by email that the item has shipped. Tracking is also visible to the buyer on the Order Details page and My eBay.

Packages cannot:

• Exceed 44 lbs. for every country except Canada (Canada’s max is 66 lbs.) - billable weight (not actual).
• Exceed 84 inches in Length + Girth

You can find a list of supported countries here.

Sellers must be located in the United States to participate in the program.

If your item is eligible for export and not restricted in any other countries, buyers worldwide will be able to see your listing. Buyers can purchase your items based on US export regulations and the import regulations of the destination country.

Items included in eBay’s hazardous, restricted or regulated materials policy, or that don’t follow our International trading policy, can’t be shipped using eBay International Shipping. Click here to view a list of restricted or prohibited categories.

We may open and inspect your item to ensure compliance with US export regulations and the import regulations of the destination country. 

If we open your package for inspection, we take care to ensure your item is not damaged in the process. Once we’ve verified your package is able to ship, we will repack your item and send it to your buyer the same way it was originally packed.

Shipments may not meet eBay International Shipping requirements for a number of reasons, including but not limited to: overweight, oversize, hazardous, dangerous, or restricted goods. If it is determined that your shipment does not meet the program requirements, the item may be returned to you.

When packing your item, it is best to use nondescript boxes and packaging. You should also take care to pack your item so that it will arrive to your buyer undamaged.

eBay International Shipping serves more than 200 countries worldwide. If you wish not to sell to a specific country or region, you can update your shipping exclusions to prevent sales to that country or region. 

To manage shipping exclusions on an individual listing

1. Navigate to the listing you wish to update

2. Scroll down to the Delivery section

• If you already have exclusions set, select “Edit exclusions” to make changes.
• If you don’t have any exclusions set, select “More options” on the top right corner of the shipping section, then choose the locations you wish to exclude.

3. Select “Apply” to save the exclusions for the listing

To manage shipping exclusions at the account level

1. Navigate to your Account Settings

2. Select Shipping Preferences

3. Click Edit next to Exclude shipping locations

4. Update your exclusions by selecting countries or regions to restrict

5. Click Save

There are a number of benefits to using eBay International Shipping, including protections through eBay Money Back Guarantee cases:

• If an item is lost or damaged during international shipping, you will not be found at fault if your buyer opens an eBay Money Back Guarantee case.
• Your seller performance standards and Service Metrics won’t be affected by late deliveries or eBay Money Back Guarantee cases attributed to international shipping.
• Any negative or neutral feedback from item handling during international transit will be removed from your account.
• We’ll handle international returns on your behalf, including Not as Described claims.

We recognize that international returns can be a hassle, so we’ll handle them on your behalf. 

When a return is opened, we’ll provide the buyer with a return label to ship it back to a consolidation center. Upon receipt of the return, we’ll refund your buyer and you get to keep the sale.

You’re protected from neutral or negative feedback, and we will remove any related defects, including opened cases in service metrics. See eBay International Shipping terms and conditions for more information.

We’ve simplified eBay International Shipping compared to other international services. First, we will use the domestic shipping info identified on your listing to calculate the domestic shipping costs to the US Shipping Hub. Next, we will manage and calculate the international shipping costs to the buyer based upon the weight, dimensions, and destination country of the buyer. Finally, we will display a combined shipping cost (inclusion of domestic and international shipping cost) to the buyer. 

Buyers choose to pay duties and taxes either at checkout or upon delivery. eBay International Shipping also provides buyers with easy access to international return shipping labels and handles all of their returns details so you don’t need to worry about returns anymore.

When international buyers view your listings, they’ll see both shipping charges and estimated import charges.

At checkout, the buyer will see final charges based on the destination country, including the item price, shipping charges, and import charges (if applicable). They will have the choice to pay import charges, including duties and taxes, at checkout or at delivery.

Shipping charges include any US shipping charges you specify, as well as applicable international shipping, handling, and other fees.

No. You’ll receive the item price and any specified domestic shipping and handling charges directly from the buyer. You can review the total charges on the Order details page.

No. Your items must be listed with eBay International Shipping at the time the buyer makes a purchase. 

You can customize which countries you’d like to ship to through eBay International Shipping, allowing you to select which international shipping service you’d like to use for certain locations.

For example, you can set your preferences to ship to Canada through a standard carrier that provides international service, but still use eBay International Shipping for the remaining eligible countries.

If you’d like to sell items not eligible for eBay International Shipping, you can use other international shipping services. 

• Navigate to the listing you wish to change
• Scroll down to the “Delivery” section and select “Edit all options”
• In the International Shipping section, select “add international shipping service.” You can add up to 4 services.
• Save and confirm your changes

When your account is opted into the program, your listings will always default to eBay International Shipping. 

You can still customize your international shipping options to ship directly to buyers by adding an additional international shipping service to your listings. You can also specify which shipping service you want to use for specific countries. For example, you can set your preferences to ship to Canada through a standard carrier that provides international service, but still use eBay International Shipping for the remaining eligible countries.

To opt out of eBay International Shipping 

• Go to My eBay > Account > Site Preferences.
• Click the Show link to the right of the Shipping Preferences section.
• Click the Opt Out link to the right of eBay International Shipping.
• Review the information. If you still wish to opt out, click Done.

To remove a single active listing from eBay International Shipping: 

• Navigate to the listing you’d like to change.
• Scroll down to the Delivery section.
• Click the link to the right of Additional Locations and then select None.

—OR—

• In the Delivery section, click the Edit All Options link.
• In the International shipping section, add a new international shipping service. You can add up to 4 services.
• Save and confirm your changes.

If you choose to opt out of eBay International Shipping, you must wait 24 hours before opting back in.

An Exporter of Record (EOR) ensures that all shipments leaving the United States comply with all US export regulations. An EOR is the person or entity responsible for goods and services shipped between two countries. 

As part of eBay International Shipping, we will assume all responsibilities associated with the export of your item. This means eBay will be responsible for filing all documentation and complying with US export regulations on your behalf.

The customs clearance service is an important part of international shipping and are meant to facilitate the import of goods to your buyer’s country. On a Duties Delivered Paid (DDP) shipment, the buyer pays import charges at checkout. In contrast, the buyer pays any applicable import charges prior to delivery on a Duties Delivered Unpaid (DDU) shipment. DDU shipments may also result in the buyer being assessed additional delivery fees by the carrier.

The buyer is responsible for settling all charges or fees in order for customs to release the shipment and have it delivered to them.

Currently, eBay International Shipping only offers Duties Delivered Unpaid (DDU.)  The Duties Delivered Paid (DDP) option will be coming soon. Once the DDP option is available, eBay International Shipping will enable buyers to choose how they prefer to have their shipment cleared through customs.