Running your business

Completing a transaction with the buyer is typically a straightforward process; however, there are instances where the buyer may fail to pay for the item they committed to buy–this is referred to as an unpaid item.

This is the goal. You should expect fewer unpaid items from offers as we scale this program; however, they may continue to happen from time to time in some specific scenarios.

We're testing similar solutions in auctions that require buyers to provide payment information before they submit bids on your listings. We’ll attempt to charge the winning bidder's payment at the completion of the auction, and you can expect fewer unpaid items on items sold through auctions as we scale the program.

If an item is unpaid, you should continue to cancel the order just as you do today.

As a friendly reminder, you can enable the setting in which orders not paid for 4 days in advance will be canceled automatically (learn more here). If canceled, you will not be charged the $0.30 final value fee per order.

Yes, you can opt out of this feature in Buyer Payment Requirements. If you opt out, eligible buyers won’t be asked for payment and shipping information upfront when they submit offers and/or bid on your listings. We encourage you to remain opted in so your items are paid for and orders get created quickly.

You can still combine multiple purchases from the same buyer in a single shipment, but please be aware that a buyer may be automatically charged for shipping costs for each individual item when payments are processed. We are actively working on solutions that make this process simpler for you and your buyers. In the meantime, you can send buyers a refund for any excess shipping charges if you offer combined shipping discounts.

Note: if a buyer’s payment is completed after a winning bid or an offer is accepted, there’s no need to send an invoice to the buyer.

The European Commission adopted the Digital Services Act (DSA) to provide increased consumer protections and transparency for European consumers. The DSA is a comprehensive new law that applies to digital platforms including online marketplaces like eBay. More details can be found about the DSA on the EU Commission website. 

If you’re registered as a business seller on eBay and have listings eligible for purchase by EU buyers, then you’ll have to provide your business information. Starting in early 2024, your business seller information will appear on listings available for purchases to EU buyers. 

Your business name, business address, verified email and phone number, and where relevant, business registration number will appear on your listings available for purchase to EU buyers. It’s recommended that you include your business's customer service contact information (e.g., phone number and email), if applicable.

This is a required update based on the Digital Services Act. By displaying your information on your listings, you’ll comply with the objectives of the DSA to drive transparency and increase trust.

To help business sellers comply with the requirements of the Digital Services Act, eBay is making it easy for sellers to add their customer-facing information within their Account Settings on My eBay. Public facing seller information will appear on your listings available for purchase to EU buyers.

Yes, you’ll be able to change your pre-populated email address and phone number.

There are no exceptions for registered business sellers. This is a regulation that online marketplaces like eBay must comply with in order to offer services to buyers in the EU. 

Yes, you will need to provide your customer-facing information if you have registered as an eBay business seller. Public facing seller information will appear on your listings available for purchase to EU buyers. eBay will be required to include this information on listing available to EU buyers in early 2024, which means you’ll need to include these details.

Both the DSA and US INFORM are consumer protection laws that are designed to create a safe and transparent online buying process. When you register as a business on eBay, you’re asked to comply with these regulations that we adhere to as a trusted marketplace. This will include providing your business details (e.g., business name and address, and verified phone number and email). We recommend you add your customer service phone number instead of your personal number. 

The information you provide during the registration of a business account can be used or you can customize it in the public facing information section of Account settings that will be used to comply with both regulations. For more information on INFORM, visit our Seller Center page.

Yes, you still need to include your business's contact information. This is a requirement based on the Digital Services Act. By displaying your information on your listings, you’ll comply with the objectives of the DSA to drive transparency and increase trust.